A New Weapon?On Saturday, March 13, a flight was grounded on the tarmac of JFK due to severe storms and strong winds. David Martin, CEO of the social networking site Kontain.com, happened to use a iPhone app to update his own Kontain account with images and videos of what was happening on the flight.A New Weapon?
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Due to the way the situation was handle by the airline, Virgin America, all passangers were offered a $100 Virgin America voucher. Martin actually ended up speaking to the CEO of Virgin America, David Cush, and the reimbursement was then changed to include a full refund for those inconvenienced by the extreme delays as well as the $100 voucher.
What really interests me here is what Martin said about social media (though, he may be biased since he is the CEO of a social networking site...or he may have more insight...who's to say).He said, "You can't just write in a complaint or call customer service anymore...social media, it'